Simply Soft Collection - Brown Teddy Bear

At Nunkie Tots Soft Play & Events Ltd, we want you to be completely happy with your new friend to continue their story. If for any reason you are not satisfied with your purchase, we offer a hassle-free returns and refund process within 30 days of receipt.

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Returns Eligibility Here at Nunkie Tots:

• You may return any soft toy purchased from Nunkie Tots Soft Play & Events Ltd within 30 days of receiving your order.

• Items must be returned in the same condition in which they were received, including any tags, packaging, or accessories that came with them.

• We do not accept returns for items that have been altered, damaged after delivery, or used in a manner inconsistent with their intended purpose.

How to proceed with the returns:

• Contact Us – Before returning your item, please email us at info@nunkietotseventsltd.co..uk with your order number and reason for return.

• Prepare Your Return – Securely package your item to prevent any damage during transit. We recommend using the original packaging where possible.

• .Processing Your Refund – Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.​

Refund Policy - Nunkie Tots Soft Play & Events Ltd

• Refunds will be processed upon receipt and once we have inspected the item.

• Shipping costs are non-refundable.

• If your item was damaged in transit or there was an issue with your order, please contact us immediately so we can resolve this issue.

 

Exchanges

​Unfortunatly, we do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

 

Non-Returnable Items

• Gift vouchers

• Personalized or customised products

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If you have any questions about our returns and refunds policy, feel free to contact us at info@nunkietotseventsltd.co.uk. 

 We are always happy to help!